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Privacy Policy

Feb 19, 2024


FILTERLABS AI’s (“we”, “us”, “our”, “FilterLabs”, and “Company”) Privacy Policy (“Privacy Policy”) applies to the types of information we may collect from you in conjunction with your use of or exposure to our website(s), our mobile and desktop application(s), our marketing materials, the services we provide, and any products and other materials we may provide, and technology we use to gather publicly available information  (collectively, the “Services”) and our practices for collecting, using, maintaining, protecting, and disclosing that information. It also provides information regarding the processing of information we collect about you from the Services. 

Be aware that if you provide us with or we collect your information through a third-party site or platform, the information you provide may be separately collected by the third-party site or platform. The information the third-party site or platform collects is subject to the third party’s privacy practices. Privacy choices you have made on third-party sites or platforms will not apply to our use of the information we have collected through our Services. Note also that from time to time our Services may contain links to other sites not owned or controlled by us. We are not responsible for the privacy practices of such sites. 

Depending on your legal residence, you may have different rights. In most instances, the rights to which you are entitled align with our policies for all customers. If not, we endeavor to point out how your rights will differ. By accessing or using the Services, you agree to this Privacy Policy. When we make changes to this Privacy Policy, we will post the updated notice on the Services indicating when the Privacy Policy was last updated, or we will provide you with notice in other ways, consistent with applicable law. Your continued use of the Services following any modifications we may make is deemed to be acceptance of those changes.

Children Under the Age of 13

We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on the Services or provide any information about yourself to us, including without limitation your name, address, telephone number, email address, or any screen name or username you may use. If we learn we have collected or received personal information from a child under 13, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at



FilterLabs provides data products designed for a specific use by our customers. FilterLabs collects, processes, sells, shares, and discloses data to these customers. We combine and bundle data from various sources to create custom data products (“Data Products”) for our customers. FilterLabs does not determine the use of the data, nor the parameters for the design of the product. You can learn more about our data collection practices in this Privacy Policy.

We may collect two basic types of information: personal information and anonymous information.  We may also use personal and anonymous information to create a third type of information, aggregate information:

  • Personal Information. Personal Information directly identifies or is reasonably capable of being associated with you individually, your household, or a device, such as your first and last name, mailing address, email address, and telephone number (“Personal Information”). Personal Information does not include: (i) publicly available information, such as information contained in government records or information publicly shared on the internet by individuals; (ii) de-identified consumer information; (iii) demographic information; (iv) information covered by the Health Insurance Portability and Accountability Act; (v) or personal information protected under certain federal or state laws; or (vi) Anonymous Information.
  • Anonymous Information. Anonymous information refers to information that does not directly or indirectly identify you and cannot reasonably be used to identify you, such as your age or gender (“Anonymous Information”).
  • Usage Data. Usage Data is about your internet connection, the equipment you use to access the Services or other internet connected websites and devices, including without limitation your IP Address, operating system, browser type, and usage details (collectively “Usage Data”). 

We have collected the following categories of information from users within the last twelve (12) months as set forth in the chart below:




A. Identifiers.

A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver’s license number, passport number, or other similar identifiers.


B. Personal information categories listed in the California Customer Records statute.

A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.

Some personal information included in this category may overlap with other categories.


C. Protected classification characteristics under certain state or federal law.

Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).


D. Commercial information.

Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.


E. Biometric information.

Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.


F. Internet or other similar network activity

Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement; other electronic network activity data


G. Geolocation data.

Physical location or movements.


H. Sensory data.

Audio, electronic, visual, thermal, olfactory, or similar information.


I. Professional or employment-related information.

Current or past job history or performance evaluations.


J. Non-public education information.

Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.


K. Inferences drawn from other personal information.

Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.



  • Information You Provide. We collect information that you directly provide to us when you create an account, fill in forms, request information, or purchase products through the Services. We also collect information through your correspondence with us or the Services and in any other way that you interact with the Services.   
  • Automatic Collection. We  use automatic collection methods to collect information about various types of your Usage Data, for example, time zone, individual webpages that you view, what website or search terms referred you to the Services, and information collected through cookies, web beacons, log files, tags, and other automatic tracking technologies (collectively, “Automatic Tracking Technologies”); 
  • Public Record and Publicly Available Information. We also collect publicly available information about you from third parties, for example, our business partners, internet service providers, data analytics providers, and data brokers, and social media providers. Filterlabs does not collect information located behind password-protected accounts, but, rather, collects information that individuals and others have disclosed in a publicly accessible manner. 

In addition to collecting Usage Data from our Services, we also use Automatic Tracking Technologies to collect information about your online activities over time and across third-party websites and other online or internet-connected services. Such information may include Personal Information, or we may maintain it or associate it with Personal Information we collect in other ways or receive from third parties. This data may be used for many purposes, for example, to: (i) provide the Services and Data Products; (ii) monitor, evaluate, and optimize our provision of the Services and Data Products; (iii) deliver customized content and advertising within the Services to customers whose behavior indicates that they are interested in a particular subject area (“Targeted Advertising”); and (iv) deliver a more personalized experience by providing useful features on your repeated use of the Services, such as recognizing you when you visit the Services.

The technologies we use for this automatic data collection include:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about Cookies, and how to disable Cookies, visit You may adjust your browser setting so that it will refuse Cookies, but if you turn Cookies off, you won’t have access to certain features of the websites you visit, and they may not function as intended.
  • Log files” track actions occurring on parts of the Services, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 
  • “Web Beacons”. The Services and our emails may contain small electronic files known as Web Beacons (also referred to as “clear gifs”, “pixel tags”, and “single-pixel gifs”) that are embedded in images. They are used to record information about how you browse the Services.

There is no consensus among industry participants as to what “Do Not Track” means in this context. Like many websites and online services, we currently do not alter our practices when we receive a “Do Not Track” signal from a visitor’s browser.


Some content or applications, including advertisements, on the Services may be served by third parties, for example, advertisers, ad networks and servers, content providers, and application providers. These third parties may use Cookies alone or in conjunction with other Automatic Tracking Technologies to collect information about you when you use the Services. The information they collect may be associated with your Personal Information or they may collect information, including Personal Information, about your online activities over time and across different websites and other online services. They may use this information to provide you Targeted Advertising or other targeted content.

We do not control these third parties’ Automated Tracking Technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.


We may use, sell, or disclose the Personal Information we collect for one or more of the following purposes:

  • To provide you with the service or product that you requested or otherwise fulfill or meet the reason you provided the information.
  • To operate, analyze, improve, and deliver the Services and Data Products.
  • To maintain your account with us.
  • To screen incoming information for potential risk and to prevent fraud.
  • To communicate with you.
  • To personalize your experience and to deliver Targeted Advertising, offers, and promotions for our Services or third-party products and services.
  • To collect aggregated statistics about your use of the Services.
  • To comply with legal obligations and, as required by applicable law, to respond to enforcement requests, and to protect our rights and interests in the event of claims or disputes.
  • For any other purpose with your consent.

We will not collect additional categories of Personal Information or use the Personal Information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

  • We only make disclosures for business purposes to third parties under written contracts that describe the purposes, require the recipient to keep the Personal Information confidential, and prohibit using the disclosed information for any purpose except performing the contract. In the preceding twelve (12) months, Company has disclosed Personal Information for a business purpose to one or more of the categories of third parties indicated in the chart below.
  • At your direction. We will share your Personal Information with third parties or third-party sites or platforms at your request. Note that once we share your Personal Information with such third parties, the Personal Information received by the third party is subject to the third party’s privacy policies.
  • Third-Party Sales. Subject to your right to opt-out of third-party sales, we currently sell Personal Information to third-party customers, who may then use our products and services for their own business purposes, for example, to conduct analysis of consumer behavior, to make strategic business decisions, and to serve targeted advertising. Our personal information sales do not include information about individuals we know are under age 13. 
  • Aggregated Information. We may disclose aggregated information about our users, and Anonymous Information, without restriction.
  • Legal Compliance. We may disclose Personal Information to comply with legal process, or in other cases if we believe in good faith that disclosure is required by law.
  • Administration of Services. We may disclose Personal Information to enforce or apply our Terms of Use  and other agreements, including for billing and collection purposes.
  • Protection of Rights. If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of FilterLabs, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
  • Change in Ownership. We may use your Personal Information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets. If your Personal Information is transferred to a new entity as a result of a change in ownership, we will take reasonable steps to ensure that your preferences are followed.

We may disclose Personal Information that we collect or that you provide as described in this privacy policy:

  • To our subsidiaries and affiliates.
  • To contractors, service providers, and other third parties we use to support our business.
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Filterlabs’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding.
  • To third parties to market their products or services to you if you have not opted out of these disclosures. 
  • To fulfill the purpose for which you provide it. 
  • For any other purpose disclosed by us when you provide the information.
  • With your consent.
  • To third-parties for their business purposes.

In the preceding twelve (12) months, Company has shared or sold the following categories of Personal Information to the categories of third parties as indicated in the chart below.

Personal Information Category

Category of Third-Party Recipients

Business Purpose Disclosures


A: Identifiers.



B: California Customer Records personal information categories.



C: Protected classification characteristics under California or federal law.



D: Commercial information.



E: Biometric information.



F: Internet or other similar network activity.



G: Geolocation data.



H: Sensory data.



I: Professional or employment-related information.



J: Non-public education information.



K: Inferences drawn from other personal information.





Some states provide residents with the right to opt-out of the selling or sharing of Personal Information. To submit a request to opt out, click the “Do Not Sell My Personal Information” link below or on the Services. Also, if you clear your Cookies on your browser or use a different browser or device, you may need to opt out again. If you choose to opt-out, we will not sell or share your Personal Information for twelve (12) months.

Do Not Sell My Personal Information


We strive to provide you with choices regarding the Personal Information you provide to us. We have created mechanisms to provide you with the following control over your information:

  • Tracking Technologies and Advertising. You can set your browser to refuse all or some browser Cookies, or to alert you when Cookies are being sent. If you disable or refuse Cookies, please note that some parts of this site may then be inaccessible or not function properly.
  • Disclosure of Your Information for Promotional Offers or Third-Party Advertising. If you do not: (i) want us to share your Personal Information with third parties for promotional purposes or to deliver Targeted Advertising to you; or (ii) want to receive promotional offers from us you can opt-out by: (i) emailing us at; or (ii) by accessing Permissions in your password-protected account; or (iii) by calling us at (617) 297-7756.

If you are a California resident, you have the following rights under the CCPA.


You have the right to request (up to two times per year) that we disclose the following information to you about our collection and use of your Personal Information over the past 12 months (the “right to know“). Once we receive your request and confirm your identity we will disclose to you:

  • The categories of Personal Information we collected about you and the categories of sources from which we collected the Personal Information;
  • Our business or commercial purpose for collecting that Personal Information;
  • The categories of third parties to whom we disclosed your Personal Information and the categories of Personal Information disclosed; and
  • The specific pieces of Personal Information we collected about you.

At your request, we must delete any of your Personal Information that we collected from you and is in our possession, subject to certain exceptions (the “right to delete“) and confirmation of your identity. We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

  • Complete the transaction for which we collected the Personal Information, provide Services that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, or otherwise perform our contract with you.
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
  • Identify and repair errors that impair existing intended functionality.
  • Exercise our legal rights and protect the rights of consumers; and comply with legal obligations.
  • Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
  • Engage in research in the public interest when the information’s deletion may likely render impossible or seriously impair the research’s achievement if you previously provided informed consent.
  • Enable internal uses reasonably aligned and compatible with consumer expectations based on your relationship with us.

We will delete or de-identify personal information not subject to one of these exceptions from our records and will direct our service providers to take similar action.


At your request, we will correct inaccurate personal information about you. You may also correct inaccurate information by logging in to your Account using your personal log-in credentials.


Under the GDPR, FilterLabs AI is a data controller and data processor for the information we collect from you. The GDPR confers the following rights if you reside in the United Kingdom or European Union, as follows:

  • You may withdraw your previously provided consent to the processing of your Personal Information at any time.
  • You may object to the processing of your Personal Information even if you previously provided consent.
  • You may access your specific Personal Information in the possession of the Services, obtain disclosure regarding certain aspects of the processing, and obtain a copy of your Personal Information subject to processing. 
  • You may seek to have your Personal Information updated or corrected.
  • Under certain circumstances, you may restrict the processing of your Personal Information, in which case we will refrain from any processing activity other than storage.
  • You may seek to have your Personal Information deleted. We will honor your request to the extent that retention of your Personal Information is no longer necessary for the Services to fulfill its legitimate business purposes or legal or contractual record-keeping requirements, as discussed herein. 
  • You may receive a copy of your Personal Information in a structured, commonly-used machine readable format that may be transferred to another controller without hindrance.
  • You may lodge a complaint with a competent supervisory authority.

You may request to exercise these rights by:

  • Calling us at (617) 297-7756‬
  • Emailing us at
  • Correspondence to our address below.

Only you, or someone legally authorized to act on your behalf, for example, an authorized agent, a parent, or legal guardian, may make a request to exercise your rights.


We will confirm receipt of your request within ten (10) business days. If you do not receive confirmation within the 10-day timeframe, please We endeavor to substantively respond to verifiable consumer requests under the CCPA within forty-five (45) days of receipt. If we require more time (up to another 45 days), we will inform you of the reason and extension period in writing. Under the GDPR, we will endeavor to respond to your request as promptly as possible but in any event in no more than 30 days from the receipt of your verifiable consumer request.

Your request must: (i) provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative; and (ii) describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it. To verify your identity, you will need to provide us with:

  • Full Name
  • Email Address
  • Usernames associated with your data
  • Mailing Address

We cannot respond to your request if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you. We will only use Personal Information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request and for no other reason. We will deliver our written response by mail or electronically, at your option.

Any disclosures we provide will only cover the 12-month period preceding our receipt of your request. If applicable, our response will provide the reasons we cannot comply with your request. For right to know requests, we will select a format to provide your Personal Information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request. 

Various privacy and data protection laws may apply to your Personal Information in our possession. If these other laws apply or if there are other reasons for exemption, we may deny in whole or in part your request.  We may also refuse a request if it is excessive, repetitive, or manifestly unfounded.


If you are age 16 or older, you have the right to direct us to not sell your personal information at any time (the “right to opt-out”). We do not sell the personal information of consumers we actually know are less than 13 years old. Consumers who opt-in to personal information sales may opt-out of future sales at any time.

To exercise the right to opt-out, you (or your authorized representative) may submit a request to us by visiting the following Internet Web page link:


Once you make an opt-out request, we will wait at least twelve (12) months before asking you to re-authorize personal information sales. However, you may change your mind and opt back in to personal information sales at any time by sending an email to

You do not need to create an account with us to exercise your opt-out rights. We will only use Personal Information provided in an opt-out request to review and comply with the request.


We will not discriminate against you for exercising any of your privacy rights. Unless permitted under applicable laws, solely due to the exercise of your rights hereunder, we will not:

  • deny you goods or services;
  • charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties;
  • provide you a different level or quality of goods or services; or 
  • suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services. 

However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time. We currently provide no such financial incentives. 


We will store your Personal Information for as long as necessary to complete the purpose for which it was collected. We may store your Personal Information for even longer when required to comply with our legal, tax, and accounting obligations, or if we reasonably believe there is a change of complaints or litigation relating to your Personal Information or the Services we provided you.


California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Website who are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. To make such a request, please send an email to or write us at the mailing address listed below.


We secure your Personal Information from unauthorized access, use, or disclosure. When Personal Information is transmitted to other websites, it is protected through the use of encryption, for example, but not by way of limitation or guarantee, the Secure Sockets Layer (SSL) protocol. The safety and security of your information also depends on you. You are responsible for keeping your password confidential. You may not share your password with anyone. Though we strive to take appropriate security measures to protect against unauthorized access to or alteration of your Personal Information, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. Be aware that no security measures are perfect or impenetrable. 


If you have any questions or comments about this notice, the ways in which we collect and use your information described in this Privacy Policy, your choices and rights regarding such use, or wish to exercise your rights, please contact us at:


5 Chestnut Street

Medford MA 02155

Email Address:

Telephone number: (617) 297-7756‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬


If you need to access this Privacy Policy in an alternative format due to having a disability, please contact us at and (617) 297-7756‬. 


If any provision of this Agreement is held by a court of competent jurisdiction to be invalid, unenforceable, or void, the remainder of this Agreement will remain in full force and effect. Sections hereof that by their nature should survive termination hereof will so survive.